Refund & Returns Policy

1. Platform Purchases

Payments made to Mobility Parts Forum may include memberships, credit packs, boosts, classified listing fees, business visibility features, featured placement, shop showcase features or other platform services.

These purchases relate only to use of the Mobility Parts Forum platform. They are not payments for physical mobility products, repairs, hire equipment or services provided by other members.

2. Credits

Credits may be used for selected platform actions including contact unlocks, classified listings, boosts and other eligible features.

If credits are lost, used incorrectly because of a site error, or a platform action fails to complete properly, we may replace the credits manually after review.

Credits have no cash value and cannot normally be exchanged for money unless required by law.

3. Boosts

Boosts are designed to increase visibility for eligible part requests, repair requests and classified listings.

Boosts do not guarantee replies, sales, leads, successful repairs, part availability or business enquiries.

If a boost fails to apply because of a technical issue, we may reapply the boost, extend visibility, or return the credit used for the boost.

4. Classified Listings

Classified listing fees or credits are used to post or promote listings on the platform.

We do not guarantee that a classified listing will result in a sale, enquiry, offer or completed transaction.

If a classified listing fails to publish because of a site error, duplicate charge or technical problem, we may republish the listing, extend the listing period or return the credit used.

5. Memberships

Memberships provide access to platform features such as monthly credits, boosts, messaging tools, business profile features, directory visibility or Premium features depending on the membership level.

Memberships do not guarantee sales, leads, part availability, repair outcomes, customer enquiries, income or search placement.

If a membership benefit does not apply correctly because of a technical issue, we may manually correct the account, add missing credits, adjust the membership status or extend access where appropriate.

6. Digital Services And Used Features

Credits, boosts, unlocks, listing fees and other digital services may be considered used once the platform action has been completed.

Because these are digital platform services, refunds are not guaranteed after use. However, we may still offer credits or adjustments where we believe it is fair to do so.

7. Payments Between Members

Mobility Parts Forum does not handle payments, refunds, returns, collections, deliveries, repairs, warranties or disputes between members.

If you buy a part, scooter, powerchair, service or hire equipment from another user or business, that agreement is between you and them directly.

We cannot recover money, force refunds, chase parcels, guarantee compatibility or mediate private transactions.

8. Physical Products

Mobility Parts Forum is primarily a platform, directory, classifieds and community service. We do not normally sell physical mobility products directly unless clearly stated on a specific official product page.

Returns for products purchased from another seller, dealer, engineer or member must be handled directly with that seller.

9. Account Errors Or Site Glitches

If a site glitch affects your credits, membership, boost, listing, contact unlock, message access or business profile, please contact us with details.

Please include:

• Your username
• Your account email
• The page or listing involved
• What went wrong
• Screenshots if available

Where appropriate, we may correct the account manually, restore missing credits, reapply a boost, extend access or provide replacement platform credits.

10. Abuse Of Refunds Or Credits

We reserve the right to refuse refunds, credits or adjustments where we believe a user is abusing the system, acting fraudulently, repeatedly misusing features or attempting to avoid platform fees.

11. How To Request Help

To request help with a refund, credit issue, failed boost, membership problem or payment error, please contact Mobility Parts Forum through the contact page.

We will review the issue and decide whether a refund, credit replacement, manual correction or other adjustment is appropriate.