Privacy Policy

1. About Mobility Parts Forum

Mobility Parts Forum is an online community, classifieds, directory, publishing and lead-generation platform for mobility scooters, powerchairs, mobility parts, repairs, hire services, accessories, resources and related mobility businesses.

The platform may allow users to:

• Create accounts and member profiles
• Post part requests
• Post repair requests
• Post classified listings
• Create business profiles
• Use credits, boosts and memberships
• Send messages and attachments
• Upload images, manuals, diagrams or technical documents
• Appear in directories, featured sections or showcase pages

2. Information We May Collect

We may collect information including:

• Name, username and email address
• Password information, stored securely where applicable
• Business name and business profile information
• Website, booking links, store links and social links
• Phone numbers or contact details you choose to provide
• Country, city, service area and areas covered
• Services offered and brands supported
• Listings, requests, replies, quotes and messages
• Photos, attachments, diagrams, manuals and uploaded documents
• Membership level, credits, boosts and platform purchase history
• IP address, browser type, device information and usage activity
• Cookies, analytics data and pages visited

3. How We Use Information

We may use information to:

• Operate Mobility Parts Forum
• Create and manage user accounts
• Publish listings, part requests and repair requests
• Display business profiles and directory listings
• Process memberships, credits, boosts and platform purchases
• Enable contact sharing, messaging and replies where allowed
• Moderate content, prevent spam and reduce fraud
• Respond to support requests
• Send account, listing, membership or platform notifications
• Improve website performance, search, safety and usability
• Enforce our Terms & Conditions and Community Rules

4. Contact Information And User Responsibility

Mobility Parts Forum is designed to help users, dealers, repair engineers, parts suppliers, hire businesses and mobility professionals connect.

If you voluntarily submit contact information such as a phone number, email address, website, booking link, business address or store link, that information may be shown publicly or shared with other users depending on the feature used.

Mobility Parts Forum cannot control how another user uses information after it has been shared. Users are responsible for deciding what information they publish or share.

5. Messages, Replies, Quotes And Attachments

Users may be able to send messages, replies, quotes and attachments through the platform.

Messages, quotes, replies and attachments may be monitored, reviewed, stored or removed for safety, fraud prevention, moderation, dispute handling, platform protection and legal compliance.

Private messaging and technical support messaging may be limited by membership level or by whether a business user has chosen to accept support enquiries.

6. User-Generated Content

Listings, repair requests, part requests, messages, replies, comments, profile information, photos, diagrams, manuals and technical discussions are user-generated content.

Some user-generated content may be publicly visible. Public content may be indexed by search engines, copied, screenshotted, shared or archived by third parties.

Users are responsible for the content they choose to submit.

7. Memberships, Credits, Boosts And Payments

If you purchase memberships, credit packs, boosts, classifieds, business visibility or other platform services, we may store account and purchase information needed to provide those services.

Payments may be processed by third-party payment providers. Mobility Parts Forum does not normally store full card details directly unless clearly stated.

Payment providers may process payment information under their own privacy policies.

8. Cookies And Analytics

The platform may use cookies, analytics tools, tracking technologies and performance monitoring tools to improve functionality, understand usage, prevent abuse and analyse traffic.

Users may disable cookies through browser settings, but some features of the platform may not work correctly.

9. Third-Party Services

The platform may use third-party providers including:

• Hosting providers
• Payment processors
• Email delivery services
• Analytics tools
• Spam prevention tools
• Security tools
• Advertising or affiliate platforms
• External store integrations such as eBay, Shopify or online store links

Third-party services may process information under their own privacy policies. Mobility Parts Forum is not responsible for the privacy practices of external websites or services.

10. Data Security

We take reasonable measures to help protect information submitted to the platform.

However, no online platform, storage system or transmission method can be guaranteed completely secure. Users acknowledge that online communications carry inherent risks.

11. Data Retention

We may retain user information, listings, messages, logs, technical records, payment records, backups and account data for as long as reasonably necessary for operation, legal compliance, fraud prevention, security monitoring, backup recovery and enforcement of platform rules.

Deleted content may remain in backups, logs, archives or cached systems for a period of time.

12. Account Removal And Data Requests

Users may request account deletion or submit privacy-related enquiries through the contact page.

We may retain certain information where reasonably necessary for legal obligations, fraud prevention, security, record keeping, enforcement of agreements or protection of the platform.

Identity verification may be required before processing requests.

13. Public Profiles And Business Listings

Business profiles, directory listings, featured placements and shop showcase pages may display information submitted by the user or business, including business name, logo, service areas, brands supported, website links, store links, services offered and contact options.

Business users are responsible for keeping their public information accurate and up to date.

14. Children

Mobility Parts Forum is intended for adults. Users must be at least 18 years old or the age of legal majority in their jurisdiction to use the platform.

We do not knowingly collect personal information from children.

15. International Users

Users accessing Mobility Parts Forum from outside the operator’s jurisdiction acknowledge that information may be processed and stored in countries with different data protection laws.

By using the platform, users consent to such transfers where applicable.

16. No Guarantee Of Complete Privacy

While we take reasonable steps to operate the platform responsibly, Mobility Parts Forum cannot guarantee complete privacy, confidentiality or security of information shared online.

Users acknowledge that publicly shared information may be copied, redistributed, misused or accessed by third parties.

17. Changes To This Privacy Policy

We may amend or update this Privacy Policy at any time. Continued use of the platform after changes are published means you accept the updated Privacy Policy.

18. Contact

Privacy-related enquiries may be submitted through the Mobility Parts Forum contact page.